Terms and return policy Cuba Destino Caribe

Cubadestinocaribe.com and its website are operated by WORLD TRAVEL SERVICES NETWORK SRL (WTSN)

When making reservations using this web site, you agree to the TERMS AND CONDITIONS stated on these pages. Additionally, you will be asked to agree to terms and conditions for bookings of specific products offered on this web site.

Brochure Description and Representation.

All information and pictures contained herein have been checked for accuracy. However, since these are descriptive only, WTSN cannot be held responsible for any unforeseen changes or loss of enjoyment. All photographs of the hotels are published as illustrations of the property only. Most hotels offer variations of rooms with differences in decor, size and location.

Insurance

It is the traveler’s responsibility to obtain, at his/hers own expense, a travel insurance at the time of booking. WTSN does not take responsibility for uninsured travelers, their health problems, damaged or lost baggage, airport taxes, personal extra expenses and unforeseen circumstances that travelers may incur.

Documentation

It is the traveler’s responsibility to obtain, at his/her own expense, all documentation required by the relevant authorities. Customs, airlines and immigration officials may deny a traveler’s entry in or exit from their country for any circumstances. WTSN cannot be held responsible and will not refund any money. It is also the traveler’s responsibility to obtain the relevant information for travelling included but not limited to schedules, airlines and hotels.

Indicated Pricing

WTSN reserves the right to change published prices without notice or to pass on government imposed taxes, transportation related fees or surcharges including but not limited to those for fuel price fluctuations and currency surcharges to the travelers. In the event that WTSN decreases pricing, the revised rates are valid on new bookings only. Previously reduced rates may increase without notice, and is valid on new bookings only.

Changes Requested By the Client

Any change requested by the clients is subject to the cancellation penalty.
All changes are subject to the rates of the new products booked as per the original date of reservation. If a reservation is changed more than once then WTSN reserves the right to increase the administration fees.

Final Payment

Payment for your reservation should be made before the date indicated in the confirmation e-mail sent by WTSN (In advance upon confirmation). If payments are not received within the specified period, WTSN reserves the right to cancel your reservation and apply penalties.
Bed type and smoking preferences are not guaranteed. Your reservation is prepaid and is guaranteed for late arrival. The total charge includes all room charges and taxes, as well as fees for access and booking. Any incidental charges such as parking, phone calls, and room service will be handled directly between the client and the property.
Hotels and services require prepayment. The payment can be done either via Bank transference to our account in Italy, or by credit online.

Cancellations

In the event of cancellation of a traveler’s trip, WTSN should be notified immediately. Charges are billed as per the date the cancellation is received by WTSN and are applicable on all products booked. WTSN reserves the right to resell any cancelled seats, hotel rooms or other products. If the cancellation by one or more persons alters the room category, the remaining passengers will be held liable for the difference in cost. WTSN will not pay compensation for changes made because of war or threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics or health risks, technical problems with transport including mechanical and weather reasons, government action, closed or congested airports, and similar events beyond our control.
Once you have paid for your reservation, the following cancellation policy applies:

Cancellations and Return Policy

• If you cancel the reservation 61 days before your intended arrival date, we will refund you the total amount that you paid for your reservation, minus the amount of 20.00 USD for administration fees.
• If you cancel the reservation between 29 days and 60 days of the date of arrival, we will refund you the 50% of the amount that you paid for the reservation
• If you cancel the reservation between 6 days and 28 days of the date of arrival, we will deduct the 70% of the amount that you paid for the reservation
• If you cancel the reservation within 5 days of the date of arrival, no refund is applicable
Refunds will be transferred back to the person that paid to WTSN to the bank selected by the customer and in accordance to the possibilities within the next three working days after WTSN and the client agree the details of the refund. The fees for the refund transfer will be paid by the client.

Unused Tour Services & Activities

WTSN is not responsible for any unused portions of your trip or tour services and will not refund any money. Failure to redeem the tour components as per the pre-arranged times may result in the loss of that tour component and no money will be refunded.
Hotel Service
The quality of the hotels has been rated in accordance with the normal standard of the destination and could be different from the standard in other countries. Service may be interrupted at any time for renovations, maintenance, or construction.

Major Force

WTSN cannot be held liable for any claims, losses, damages, costs, expenses, delays or loss of enjoyment, of any nature or kind whatsoever, to the traveler and/or travelling companions or group members, resulting from events beyond WTSN or a supplier's control, including but not limited to acts of God, strikes, lockouts or other labor disputes or disruptions, wars, blockades, insurrections, riots, earthquakes, weather conditions, floods, or acts or restraints imposed by government authorities..

Hotel Overbooking

In the event that a hotel refuses to honor your reservation, WTSN only responsibility will be to relocate the passengers in other hotels of the same category or superior accommodations without compensation of any kind. WTSN cannot be held responsible for any inconvenience resulting from this change.

Special Requests

WTSN cannot be held responsible for any requests not honored such as but not limited to ocean view, special meals, bedding. The hotel or airline may levy possible surcharges. WTSN will not confirm any requests before departure.

Hotel Check In And Out

All hotels have assigned check in and out times. It is possible that your hotel room will not be ready when you arrive. The hotel may require you to vacate the room earlier than your scheduled departure.

Specials

All applicable promotions must be reserved or requested at time of booking. For promotions such as but not limited to Honeymoon Special, proof of eligibility is required upon check-in.

Disabled Passengers

A disabled traveler must provide a doctor's certificate authorizing ability to travel. WTSN is not responsible for the provision of any special requirements by persons who are either physically or mentally disabled. Many hotels are not equipped to handle disabled passengers; as a result, travel to these properties will be at the traveler’s own risk.

Traveler’s Responsibilities

The traveler agrees to adhere to the rules and laws of the country he/she is visiting. Should the traveler conduct him/herself in a manner threatening to the supplier and/or other passenger(s), the supplier has the right to refuse service or expel him/her from the hotel. In this event, the traveler is responsible for all costs and no refund will be issued for any unused portions.

WTSN Responsibilities

WTSN makes arrangements with independent companies and is not responsible for any acts or omissions on their behalf. WTSN shall not be held responsible for any loss, damage or injury whether physical or mental, or to property, resulting from any delay, substitution or deficiency of quality of equipment or service, or any act, omission, negligence or commission of any party supplying any of the services or accommodation herein. We reserve the right to refuse any booking and refuse any passenger as a member of these tours at any time.
No representative of any company is authorized to change or override the contract once a reservation is booked.

WTSN Advisory

Standards of living vary greatly from country to country. Be advised that living conditions may be different in respect to provision of utilities, services, food and accommodation outside of your country. WTSN assumes no responsibility for illness or inconvenience resulting from the service provided or omitted at the destination.

Privacy

WTSN does not transmit to unrelated third parties the personal information you submit on this site when registering or making reservations. However, you must agree that WTSN may share your personal information with service providers such as hotels that are directly related to your reservations requests. You must also agree that WTSN may from time to time contact you by e-mail for purposes related to your reservations, use of this site and related matters, unless you specifically decline such contact through an appropriate e-mail message.

Ownership

This web site and the entirety of its contents, including design, texts, and images are the property of  World Travel Services Network SRL . No portion of this site may be modified, transferred, published, reproduced or sold without the express written permission of WTSN. Other product and company names mentioned herein may be the trademarks of their respective owners.